NET-IMS, Inc.
We Are a Registered Member in the Microsoft Partner Program!
Web-Site Hosting
Web-Site Design
eCommerce
Networking
Accounts
FAQ
Pre-Sales Questions
  1. Is there a minimum time contract/commitment?
  2. How soon will my account be set up and ready for use?
  3. Do I have access to update my site 24 hours a day?
  4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
  5. Do you offer a money back guarantee?
  6. I see some hosts offering "unlimited bandwidth". Why don't you offer this?
  7. Do you host Adult sites, warez sites or sites containing illegal material?
  8. Is my site backed up and how often?
  9. What types of payment do you accept?
  10. How do I transfer my site to NET-IMS?
  11. What do Autoresponders do and are they included
Technical Questions
  1. How do I get my email?
  2. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
  3. I uploaded my files, but I don't see my page?
  4. Do you have a secure certificate that I can use?
  5. Can I check the web mail
  6. Can I check my Stats?
Account and Billing Questions
  1. Can I upgrade my plan or features later?
  2. How can I check/change my account information?
  3. How do I cancel my account?
     

Answers
Pre-Sales Questions
  1. Is there a minimum time contract/commitment?
    Not at all. You can pay quarterly or yearly. You can also cancel at any time (see the user acceptance policies regarding this).
     
  2. How soon will my account be set up and ready for use?
    Your account will be set up within 12 hours. Your site can be uploaded to our servers immediately after receiving the welcome e-mail, which will contain the IP address for your account, plus the password for the username chosen during signup. In fact, we recommend that clients start uploading their site as soon as possible after setup is complete, so that once domain transfer is completed, the site will be available for use by your visitors.
     
  3. Do I have access to update my site 24 hours a day?
    Absolutely. Whether you're a day person or a night owl, your site is available for you to update anytime.
     
  4. Can you register a domain name for me? Can you set up domains other than .com, .org, and .net?
    We can register .com, .net, .us, .biz, .info, .tv, .org, .cc and .bz names for $35/year, with you as the registrant. We can also assist with registering other domains as well (fees for registering other domains will vary by country). Please contact our sales department if you require assistance in registering other domain types.
     
  5. Do you offer a money back guarantee?
    Yes. If for any reason during the first 30 days as a NET-IMS customer, you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service.
     
  6. I see some hosts offering "unlimited bandwidth". Why don't you offer this?
    Technically speaking, there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of some service agreements from companies who claim to offer unlimited bandwidth, you'll probably find that they do charge for traffic over a certain amount. We dispense with the fine print.
     
  7. Do you host Adult sites, warez sites or sites containing illegal material?
    No. Please see our for policies regarding this.
     
  8. Is my site backed up and how often?
    Yes backups are done daily on all servers, a daily incremental back up and a monthly full backup. The full backups are placed onto tapes and are stored for one month while the incremental backups are stored onto disk and kept until the next full backup is performed.
     
  9. What types of payment do you accept?
    We accept Cheques or Automatic Payment from our Customers . Customers can pay by Visa & Mastercard By filing in our secure online form.
  10. How do I transfer my site To NET-IMS Servers?
    Step 1: Sign up with us just as if it was a new account.

    Step 2: Within an 4 hours you will receive an email from us stating that your account has been set up and issuing your an account number and information on accessing your account.

    Step 3:     Transfer your content and test your site on our server with your IP number. You use the IP number just like a domain name. For example, if we give you an IP number, you can put that number in a browser as http://IP/YourName/ to see what your pages will look like on our server. Detail instructions will be included in the sign up e-mail.

    Step 4: Then e-mail a domain name transfer request to the appropriate registrar company, the company that you initially registered your domain name through. Use the NET-IMS nameservers that are on the signup form when transferring your domain name.

    Step 5: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with the domain name within hours. Please note: it sometimes takes up to 24-72 hours for the registrar (i.e. Versign) changes to take place on all service providers globally. You may experience people not viewing your new site for this period.
  11. What do Autoresponders do and are they included?
    An autoresponder is similar to an alias, but it also will send an automatic reply back to the sender. Autoresponders are included with all accounts and are configurable through the mail administration
     
Technical Questions
  1. How do I get my email?
    If you're familiar with your email client's setup, use the following information to retrieve email from your POP account: Incoming mail (POP3) server: mail.yourdomain.com Outgoing mail (SMTP) server: Use your ISP's outgoing mail server.
  2. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it?
    You can upload your page(s) immediately by pointing your FTP client to the IP address you were asssigned when you opened your account. After your domain is fully propagated through the system, you can upload to ftp.yourdomain.com.
  3. I uploaded my files, but I don't see my page?
    In the "WebSite" directory put your index.htm, page, then anyone going to domainname.com will still see that page This is the order in which the web server looks for a page to put up as the "home" page: index.htm index.html index.cfm. Just delete the index.hmt file and anything after it in this list will then come up automatically. Notice that "home.htm" is NOT on the list and so will not show up as your home page. You would need to rename it.
  4. Do you have a secure certificate that I can use?
    Yes, or you can use your own. Please see our Support Center for more information about secure certificates.
  5. Can I check the web mail?
    Yes go to http://mail.yourdomain.com:8383/
    Login in with your complete e-mail address you@yourdomain.com Enter your password
    Click All Web Mail: Neomail configure your account and you are running.
  6. Can I check the my Statistics?
    Yes you can check the Stats here: http://www.yourdomain.com/Reports/
Account and Billing Questions
  1. Can I upgrade my plan or features later?
    You can purchase new or expanded features, or upgrade to a new plan at any time. There is no set up fee for upgrading.
     
  2. How can I check/change my account information?
    Send an e-mail to sales@net-ims.com and lets us know what you are after
  3. How do I cancel my Account?
    You can cancel your account at any time by sending email to sales@net-ims.com There are no cancellation fees, and no notice is required. Any fees paid to that point (unless cancellation is made within 15 days of opening the account are non-refundable. Please see our Acceptable Use Policy for further information.